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FREQUENTLY ASKED QUESTIONS
Can I bring my kids? Which performances are great for families?
You know your kids best, but we think children over the age of 12 will be able to enjoy most of our events. Kids are people too! Every person must have a ticket for every performance. For more information on the age-appropriateness of any performance give us a call at 310.825.2101.
What if a program is cancelled or changed?
All programs and events are subject to change. Life happens. If we must cancel a performance we will notify you ASAP and offer refunds or exchanges. Please include an email address on your Order Form for immediate updates.
How do I get there? Is it difficult to find you?
Not as difficult as you might think! Check out cap.ucla.edu/visit to use our convenient trip planner for all venues. Or, take advantage of the UCLA Interactive Map maps.ucla.edu/campus.
How the heck do I find Freud Playhouse?
If you’ve successfully parked and somehow found yourself in front of the law building, never fear. Find the UCLA Sculpture Garden (it’s a campus landmark) and you’ll be standing right in front of the theater entrances for Freud Playhouse and the Little Theater inside Macgowan Hall. You can print out a PDF copy of the UCLA map before heading to campus: www.ucla.edu/pdf/ucla-campus-map.pdf
Where do I park?
All UCLA parking is safe and close to campus venues. The ever-helpful interactive campus map is a great resource for parking too maps.ucla.edu/campus
Why is parking so expensive?
CAP UCLA does not set parking rates. Rates are set by UCLA Transportation & Parking (310.825.8299). All campus staff, students and visitors are required to pay for parking, whether they’re coming to work, coming to a show, or coming to class. Parking on campus is $12. Handicapped parking is $5. Please bring cash – only select lots accept credit cards. Carpool! Dare we suggest public transit?
Why are you presenting performance at the Actors’ Gang in Culver City?
We are dedicated to making the best home for every work we present, to create the most optimal experience for both artist and audience. Plus, it’s fun to explore other spaces, especially those where local artists are making work.
What time should I get there? What happens if I’m late?
We know all about L.A. traffic. Latecomers are held until an appropriate break in the performance; late seating polices vary by performance. For theater/dance, there may be a long wait. We cannot guarantee late entry or offer refunds, so please make sure you leave yourself plenty of time to arrive and park on campus.
Where can I get food before/during/after the performance?
The Royce Bar offers light fare and beverages for purchase and is open an hour before performances, during intermissions and after select performances. Refreshments will also be available at most other venues as well. You can always choose to make a night of it by supporting one of our nearby Dining Partners – see a current listing at cap.ucla.edu/visit.
Are your venues handicapped accessible and ADA compliant?
All venues have wheelchair seating and most also have aisle-side transfer seats with folding armrests. Royce is equipped with an assistive-listening system. (Headsets available free of charge with an I.D.) If you need extra help to visit any of our venues or plan to be accompanied by a service animal, call Patron Services at 310.267.4465, fax 310.206.3843 or email us at patronservices@cap.ucla.edu at least two weeks prior to the performance. If possible, indicate special needs at the time of purchase.
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Questions?
Email us at info@cap.ucla.edu and
we'll do our best to get back to you
in a timely fashion.